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Encore’s discovery professionals offer the knowledge and experience to deliver innovative solutions that help our clients achieve great results, on time, on a cost-effective basis. The key is outstanding project management provided by world-class discovery experts. No matter the scope, we divide each project into four phases and allocate the optimum staffing, reporting and management in each phase.
- Phase I includes assignment of a Project Manager/Consultant, understanding the business problem, designing a solution that meets your economic and legal objectives and defining reporting schedules and structure.
- During Phase II, the Project Manager ensures all tasks are completed and milestones are met. We have the experience to anticipate potential obstacles and will work around or remove them all together while keeping our clients informed of our progress. All project managers are experienced discovery experts who have hands-on experience in complex litigation.
- In Phase III, the actual outcome is compared with the pre-planned objectives to provide timely progress reports. Our tracking mechanisms are among the best in the industry.
- Phase IV is where Encore delivers the final product to our client and requests a formal acceptance of the services rendered. This phase ensures Encore has satisfied our clients and provides us an opportunity to rectify any outstanding questions or issues.
Encore Discovery Solutions is an end-to-end provider. We apply our project management skills and protocols to assist corporate law departments and law firms in any or all phases of the discovery process.
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| It is important for every corporation to have full control over its Electronically Stored Information (ESI). This includes implementing retention policies, data topology maps and methods to rapidly sequester discovery data to comply with preservation orders, litigation holds and production requests. In addition to lowering discovery costs, litigation readiness strategies reduce spoliation risks and facilitate early case assessment by giving you organized control of the information. These practices, in turn, facilitate greater accuracy when determining the proper course of action for pending litigation.
Our Corporate Discovery Management Solutions Include:
Expert assistance in developing defensible, cost-effective preservation strategies and protocols with legal teams and IT.
Support counsel in preparing disclosure documents, preparing for “meet and confers”, etc. to help avoid overly .broad discovery and ensure that your discovery strategy is in line with the legal strategy for the case
- Implementation of proactive strategies for early-case assessment and to prevent improper business practices.
- Experts available to provide declarations and testimony to help establish the soundness of the identification and preservation processes used.
- Automated preservation tools to help remind data custodians of their obligations.
- Details and location of previously-collected custodians’ data, and identification and mapping of possible ESI data sources, including the documentation of existing retention schedules, backup procedures, etc.
- Methods to reduce discovery costs.
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Our objective is to keep all our corporate clients “litigation-ready” at all times. Before our clients are faced with a potentially high-cost litigation matter, we recommend an initial consultation to determine the scope, breadth and depth of all electronically stored information within your firm or organization that might be pursued during discovery. Our consulting deliverables include optimization of legal strategies, a summary and depiction of the corporate infrastructure topology, the delivery of evidence production processes and capabilities, and preparation for interrogatories and 30(b)(6) depositions.
- Procedures for a Litigation Hold Notice
- Automated preservation tools to remind data custodians of their obligations
- Details on custodians’ data previously collected
- Details on where custodian data is located
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Encore Discovery Solutions has conducted forensic data collections around the globe and our data recovery services have been used by many of the world's largest corporations and law firms. Our forensic experts work side-by-side with your staff to access data storage devices using state-of-the-art recovery and analysis tools and techniques in an attempt to recover active and deleted files–including e-mails–for litigation discovery, regulatory matters and investigations. We provide you with the ability to locate and recover previously inaccessible documents and files. We assist your pre-trial disclosure of pertinent facts or documents to one or more parties to a civil action or other legal or administrative proceeding.
- Litigation discovery
- Data collections
- Cyber-investigative services
- Copyright infringement investigations
- Trade secret/intellectual property theft investigations
- Employee fraud
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| Once data is collected, Encore can provide an accurate assessment of what the data set entails along with an estimate of what the project will cost. Our consultants will analyze the contents of your data quickly and provide the information you need to design an effective data conversion strategy...free of charge.
These reports include: a summary of all file types in the data set, volume of data within each type, estimated number of pages in the data set, estimated processing time, and an estimate of the total cost to process the data into a reviewable format.
Many discovery service providers will recommend that you process all or most of your data and review , at exorbitant cost, . Beyond the high cost of processing, the most expensive–and time consuming–phase of most discovery projects is the review of documents by legal professionals. Even a simple case often produces a staggering number of documents to be reviewed in a short period of time. The best strategy for minimizing both expense and the time expended is to electronically reduce the number of documents to be processed and reviewed.
At Encore, we have the know-how to offer proven strategies and the most effective “smart technologies” available for data minimization, from simple filtering and de-duplication to sophisticated concept-based searching. All of our tools allow us to know exactly which documents are selected for processing while documenting the files and reasons that others are deselected. This provides 100% accountability for every file, both those to be processed and those to be removed from processing.
As part of a more sophisticated data minimization strategy, Encore deploys Clearwell Systems technology as part of its end-to-end eDiscovery solution. Through our consultants and menu of unique technologies our clients have been able to:
- Complete early case assessment faster and easier
- Lower their eDiscovery processing costs by up to 80%
- Review 90% fewer documents for responsiveness and privilege
- Reduce cycle time on each eDiscovery project
- Improve their litigation strategy with a better understanding of case facts
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| We continue to experience a proliferation of electronic information and documents – most in e-mail format but also in a variety of other electronic formats. A large percentage of the cost associated with electronic data discovery projects is in the processing, or conversion, of electronic and hard copy data to a common database and review solution to ready them for remote, Web-based review by legal professionals.
At Encore, our electronic discovery solutions have been developed and refined over many years of experience working closely with our clients to understand their needs. As an open source or "technology neutral" service provider, we do not suggest that there is only one tool or processing solution that is right for every matter, project or client. Our experience helps us design the most efficient and cost-effective solution for you.
Encore helps you choose the data processing solution that’s right for your case: to review documents in their native file format or convert to a standard image format. We are equally adept at providing either solution or a hybrid of the two. Our focus is on helping you understand the benefits and weaknesses of each review solution, so you can choose the option that best meets your requirements.
Once the data has been converted, we will help you design a review strategy that addresses your time and economic constraints. We can create a solution utilizing your in-house systems, or help you develop a hosted Web-based strategy.
At Encore, we understand that accurate reporting is essential to the overall management of your case. We provide a set of reports in a hyperlinked format that accurately account for all processed files, non-processed files, exceptions, duplicates, and filtering results.
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| Even in today’s increasingly electronic world, almost all cases still require some paper discovery. That’s why Encore remains one of the industry leaders in providing “single source” fully integrated paper and electronic document management solutions. We are experts in helping legal professionals retrieve, duplicate, index and review critical paper-based documents.
For many years clients have entrusted Encore with their large complex litigation document productions. Each year, we assist hundreds of clients in copying, imaging, coding and integrating for review several hundred million pages of paper documents.
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| Encore Discovery Solutions has developed one of the most experienced coding teams in the world. All of our coding is performed at our National Operations Center in Phoenix, Arizona, where our experienced managers personally oversee each project, regularly communicating with the assigned Project Manager to ensure that each database meets the specifications of the client. Our coding department has a powerful combination of experience, rigorous quality control practices, robust coding software, and privacy and security solutions.
We work closely with each client to create an extensive coding manual with project-specific guidelines. The various details and project specifics are explored in-depth and a protocol is established to deal with uncommon documents. Our coding department then puts each database through a stringent series of quality control tests to guarantee that the database is accurate and consistent with our client’s expectations, using our proprietary coding software, Data Capture™. The specialized software enables our coding team to increase efficiency and accuracy and includes drop-down lists to help our staff to normalize names and ensure consistency.
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- Avoid data disasters: A better understanding of technologies and backup protocols minimizes the chance of accidental data destruction.
- Increase efficiency: Better information up front can save many hours of review or processing time. Saving even a few seconds per document can add up to hours and days over a large document set.
- Improve accuracy: Better training limits mis-marking of documents and helps team members unearth and solve problems on the spot.
- Outstanding ROI: Increased speed and accuracy result in outstanding savings and provide a substantial competitive advantage.
- Customized sessions are available either on-site or via webinar. Recorded webinars and public sessions are also available.
- Industry leading software applications
- Business processes that really work
- Electronic discovery best practices
- Web repositories
- Data Minimization Strategies
- Smart Tools
- Data Forensics and Analytics
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| Encore Discovery Solutions is an industry leader in providing Web hosting solutions and has hosted some of the largest and highest profile cases in legal history. We have a dedicated staff of “repository experts” with extensive experience managing even the more complex cases–creating streamlined review processes and seamless productions. And because we are “technology-neutral” our team members can leverage their experience to guarantee the best solution for your needs.
Encore Discovery Solutions’ Web repository hosting services provide law firms, corporations, and government agencies with a simple and easy-to-use method of securely accessing, sharing and managing information from anywhere, at any time, online. Authorized individuals in multiple firms, branch offices, outside consultants, and even your clients, now have the ability to easily collaborate with each other, eliminating the need for multiple sets of data to be created and managed in separate locations. Encore Discovery Solutions offers all administration, support, and training for each of our hosting services. We currently have more than 3500 active databases totaling over 100 terabytes of data in multiple review platforms.
Our Web repository staff has extensive experience managing complex cases, creating streamlined review processes and seamless productions. Highly experienced Project Managers are assigned to all cases, increasing communication in order to keep your project running efficiently.
Encore Discovery Solutions’ secure data center is ISO 9001/SAS 70 certified, and has multiple layers of physical security including photo ID, and is staffed 24x7x365. Our electronic security also includes several layers of authorization as well. Encore Discovery Solutions security includes a high availability firewall solution, intrusion prevention systems with external monitoring and regularly scheduled vulnerability assessments.
Encore is unique in our ability to offer a variety of industry-standard hosting options. We have invested in technology, infrastructure and software that allow us to bring you the best of breed options for hosting solutions.
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Encore Discovery Solutions utilizes industry standards when processing paper documents and electronic files. In addition to the above, and our work product has been used in conjunction with all of the leading hosting solutions such as Stratify, Lextranet, Case Central, Case Vault, Ringtail and Introspect.
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Encore can provide review services in corporate and law firm facilities, in our specialized review facilities across the United States, or with off-shore personnel in India or the Philippines. We leverage highly skilled contract attorney review teams who will understand the objectives of the case and are supervised by experienced project managers who have a thorough knowledge of technology and best practices and years of experience in reviewing documents on their own.
Encore’s Attorney Document Review Service promotes data minimization and review cost minimization best practices. We also have special capabilities in reviewing foreign language documents and in providing translation services.
Encore has particular experience in Hart Scott Rodino Second Requests, which require precise and timely review of large, complex document populations on a cost-effective basis. We have worked on many high-profile matters that required quick turn-around in order to meet government and transaction deadlines.
- Integrated, End-to-End Data Minimization—Including During Collection. Only Encore can integrate data minimization right from the start of every project and continue through document review—all within a single process.
- Process Management, Metrics and Reporting. We have the experience to apply the best possible workflow, management and quality control to each project, along with the sophisticated analysis and robust reporting.
- Highest Quality Reviewers. We find attorneys who are the best choices for the needs of each case. More experienced reviewers result in a higher quality, lower cost result
- We Control the Data. As an integrated provider of discovery services, Encore controls and tracks all data at all times, which removes any risk from data transfer and eliminates costly review downtime and workflow bottlenecking.
- Neutrality and Flexibility. Encore’s experts collaborate with our clients to select the most appropriate venue (onshore or offshore, at the client site, at a law firm, or in Encore’s specialized review facilities), technology, team and budget on a project-by-project basis.
Value. Encore’s attorney document review rates are extremely competitive—and our overall commitment to integrated data minimization throughout the entire discovery process means lower project cost overall.
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| At Encore, we understand the pace, importance, and logistics of document productions. Our national presence allows us to easily deliver on all your production requirements.
We can deliver TIFF, PDF, or even native file productions. We will produce databases that will meet your pre-approved specifications. With offices in several U.S. cities, we can also address your local or national paper productions.
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Encore utilizes an open system architecture that has output capabilities to most popular software applications. We can integrate your images and indexed information into your desired litigation support software program either at one of our production facilities, on-site, or we’ll train your staff at your office to perform this function. At the initial project planning meeting, Encore’s Litigation Consultant and Production Manager will consult with you on how best to share and secure information and services, as well as integrate the information within multiple sites.
Encore Discovery Solutions provides its clients with state-of-the-art trial support by applying its knowledge to best-of-breed solutions, including:
- Sales and support of trial presentation, case management and image viewing software packages.
- Courtroom technicians to help you make a compelling presentation of your case and evidence at trial, or assist with “War Room” preparations.
- Preparation of demonstrative exhibits including charts, graphs and images with annotations.
- Equipment rental and sales.
- Experienced trainers who can provide one-on-one or group instruction at our training center or your office.
- Multimedia presentations (including Microsoft PowerPoint and Corel Presentations) for opening and closing arguments.
- Employee fraud
We can convert your VHS tape to digital MPEG format and synchronize your deposition transcripts to the video of the same testimony for presentation on all major trial presentation applications. We provide transcript to video synchronization and training for all major trial presentation software programs, including LiveNote/VideoNote, Visionary and Trial Director.
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Data Minimization 
