RESPONSIBILITIES:

Overall responsibility for developing and helping sell solutions based on client goals, best practices and Encore’s capabilities. Specific responsibilities include:

• Help our sales team differentiate Encore from the competition and position us as knowledge leaders who are experienced in litigation best practices and sophisticated solutions.
  
  
• Assess each client’s individual challenges and needs and capture client goals and milestones
  
  
• Educate client regarding cost effective and defensible methods
  
  
• Architect and present solution options to client and work closely with client in assessing multiple courses of action
  
  
• Gain confidence of clients through expertise and knowledge and demonstrating how our solutions are in the client’s best interest
  
  
• Help the client understand how the company will complete a particular project
  
  
• Work with Sales to help propose, present and close the deal
  
  
• Formally document client requirements and the proposed solution and get client signoff
  
  
• Work with in-house and outside counsel and corporate IT departments to ensure well coordinated electronic discovery execution
  
  
• Function as the essential transition between sales and project management
  
  
• Provide ongoing guidance to project management team and ensure projects execution is in line with client goals
  
  
• Stay abreast of industry developments and incorporate new best practices into our solution offerings to keep them competitive.

CANDIDATE REQUIREMENTS: 

• Excellent writing, speaking and presentation skills
  
  
• Excellent knowledge of electronic discovery and litigation support arena including:
  
  
  • Litigation support technologies
    
    
  • Discovery practices, both standard and best practices
    
    
  • Services such as electronic discovery, repositories, scanning, coding, blowback, etc.
    
    
  • Law firm structure
    
    
  • Litigation Support roles, practices, and software
    
    
  • Corporate IT systems and practices including: media, backup routines, retention, networks, software and hardware
    
    
  • Working knowledge of litigation technology, including key applications and tools (e.g. scan software, OCR software, litigation support databases, etc.)
    
    
• Direct experience in managing multiple complex litigations involving document collection, forensics, electronic data processing, large scale online document review and production
  
  
• Excellent understanding of the rules that apply to electronic discovery including important cases and rulings